Pickup Policy

At Canada Mats, we are pleased to offer a local pickup option for customers who wish to collect their orders directly from our warehouse. To ensure a smooth experience, please review the following guidelines:

Order Processing & Confirmation

  • Orders must be placed online or by phone before pickup.

  • You will receive an email notification once your order is ready for collection. Please wait for this confirmation before arriving at the warehouse.

Pickup Location & Hours

  • Pickup is available at our designated warehouse location(s). Address and pickup hours will be provided in your confirmation email.

  • Please bring your order confirmation (digital or printed) and a valid photo ID.

Pickup Window & Storage Fees

  • Orders must be picked up within 15 calendar days of receiving your pickup confirmation.

  • Orders not collected within this timeframe will incur a $25 per day storage fee starting on the 16th day.

  • Orders left uncollected beyond 30 days may be subject to cancellation, with refunds issued at our discretion (less storage and restocking fees where applicable).

Inspection of Goods

  • Customers are responsible for inspecting all items at the time of pickup.

  • Please check the product's condition, dimensions, and quantities before leaving the warehouse.

  • Once goods have left our facility, Canada Mats is not liable for damage, defects, or shortages.

Assistance at Pickup

  • Our staff will assist with bringing products to your vehicle.

  • Customers are responsible for securing products safely for transport. Canada Mats is not responsible for damage caused during loading, transit, or unloading.

Returns & Exchanges for Pickup Orders

  • Pickup orders follow our standard Return & Exchange Policy, with the condition that items must be returned in their original packaging and in resalable condition.

  • Any issues must be reported before leaving the warehouse; otherwise, they will be considered accepted.

Pickup Policy – Frequently Asked Questions

1. How will I know when my order is ready for pickup?
You’ll receive an email confirmation once your order is prepared and ready at our warehouse. Please wait for this notification before coming in.

2. How long do I have to pick up my order?
Orders must be collected within 15 calendar days of receiving your pickup confirmation.

3. What happens if I don’t pick up my order within 15 days?
Starting on the 16th day, a $25 per day storage fee will apply.

4. What if I never pick up my order?
Orders left uncollected for more than 30 days may be cancelled. Refunds (if applicable) will be issued at our discretion, minus storage and restocking fees.

5. Can someone else pick up my order for me?
Yes. They will need a copy of your order confirmation and valid photo ID matching the name on the order or authorization email.

6. Do I need to inspect the items before leaving the warehouse?
Yes. Customers are responsible for checking product condition, dimensions, and quantities during pickup. Once items leave our facility, Canada Mats is not responsible for damage, defects, or shortages.

7. Will staff help load the products into my vehicle?
Yes, our staff can assist with loading, but securing items for safe transport is the customer’s responsibility.