Freight Policy

Freight Receiving

Thank you for your order with Canada Mats.  We take pride in the product we offer and want to ensure that you receive your order in good condition.

The product/s you have ordered may be oversized and/or heavy weight.  The best way to ship you order in this case will be via LTL (Less Than Truckload) freight through a common freight carrier such as ABF Freight, FedEx Freight, Day Ross, Saia, etc. Common areas where additional charges may occur upon time of delivery are:

  1. Requirement of additional services such as Tailgate, or Inside Delivery.
  2. Inability to receive goods at time of delivery.

By default, orders are shipped with standard services and special requirements such as a tailgate or inside delivery are not included. In cases where additional services may be required, please contact us prior to the items being shipped and we can arrange such services (additional charges will apply).

Inability to receive the goods upon time of delivery may incur storage charges. The customer is responsible for these charges and will be billed after the shipment is completed.

Due to the nature of big heavy items being consolidated on the trailer there is a risk for any carrier to have damage occur to the product during transit. Canada Mats requires your help to fully inspect the products upon arrival so if there is any damage by the freight carrier, we can remedy the situation for you immediately. Please read the receiving procedure outlined below:


Customer Responsibilities During Delivery:

We will email you the specific information including tracking numbers when the mat leaves our facility. When your mat is delivered you will be responsible for the following:


  1. Provide personnel to move the mat rolls from the truck into the building. The driver is responsible only to get the mat to the end of the trailer.

  2. Count the number of packages and be sure it matches the Bill of Lading (delivery papers). Services such as INSIDE DELIVERY are additional charges at time of delivery. If you request or accept the driver's suggestion to use an inside delivery, then you or your organization will be subject to additional charges from Canada Mats. If in doubt, do not request these additional services, or simply decline the delivery driver's offer.

  3. Inspect the packages as you unload them from the truck. Since the mats may have been moved on and off of trucks in route, the possibility exists for damage. Minor scratches or nicks to the packaging is normal however large punctures, cuts or missing sections may mean the product was damaged in transit. We recommend that you carefully remove the packaging and set it aside as it may be required in order to file a claim.

  4. If you find anything that is significant you must note the damage on the Bill of Lading prior to signing for the mats. If you note the damage, we will be able to file a claim with the freight company for repair or replacement of the damaged section. If there does not appear to be damage to the product but the packaging looks torn or ripped, write 'possible damage'. Always be as specific as possible when recording damage notes on bill of lading.
  5. If damage is not noted and the mats are signed for, you are accepting the mats in the condition received and neither the freight company nor Canada Mats can be held responsible for the damage. Canada mats will however work with you to repair any damage as economically as possible.

If you have any questions call Canada Mats immediately at once the mat is off the truck and the packaging is inspected, sign the delivery papers and keep a copy for your records. Afterwards, you can unroll the mats and check markings and appearance. If you have any questions regarding care and use of your new product, please contact your salesperson. Thank you for purchasing with Canada Mats and we trust that you will enjoy years of use from your new mats.